Hi there!
My name is Miguel.
I'm a
About Me
I am an economist with a passion for the power of data. I have the autonomy to constantly train myself as a data scientist.
I consider myself a critical thinker, tolerant and resilient, who likes to express his opinion. I am intellectually curious and I am looking for a work environment with people passionate about what they do.
Economist
I graduated as an economist from Universidad Externado de Colombia in March 2023. During my education, the subjects I enjoyed the most were related to data science and statistics.
- Age: 25
- City: Bogota, Colombia
- Degree: Economist
- Email: mianmo39@outlook.com
Facts About Me
To get to know me better you need to know that:
I started studying economics thanks to a scholarship I received during my high school studies
I had difficulties in my education, I failed subjects and deferred semesters.
I decided to work in customer service to finance my studies. My education and work led me to be resilient.
I graduated with a degree in economics in 2023, and even received a scholarship in my eighth semester for being the best GPA.
Knowledge
Resume
I am passionate about the power of data to make informed decisions. For this reason, in addition to my degree as an economist from Universidad Externado de Colombia, I am studying data science through online courses.
I am a good communicator and have experience working in roles that require active listening skills and empathy. I have recently worked as an intern in a tax consulting firm and as a bilingual customer experience consultant for Scotiabank. In addition, I have an advanced level of English (C1) that allows me to communicate fluently in this language.
Education
Economist
2016-2023Universidad Externado de Colombia
Training in economic theory, including microeconomics, macroeconomics, econometrics, international economics, finance and public policy.
Through my university education, I have acquired skills in the analysis of economic data and the evaluation of the impact of public policies on society.
Data Science
2022-PresentPlatzi and Coursera
Intensive courses in data science. Development of skills in programming, database management, visualization, statistical analysis, mathematics, machine learning, web scraping and business intelligence to solve problems through data.
Professional Experience
Transfer Pricing Intern
Jul 2022 - Dec 2022BaseFirma Colombia
- Preparation of tax reports and presentations on transfer pricing.
- Use of the Office suite and databases such as Capital IQ to report commercial transactions between related companies, complying with tax regulations and promoting transparency in business.
- Remote work experience, which allowed me to strengthen my time management as well as my ability to work autonomously and as part of a team.
- Clear and precise communication with colleagues and superiors to achieve team objectives.
Customer Care Advisor (English)
Aug 2021 - Jan 2022GSGlobales Scotiabank
- English-speaking call center for banking customers in Canada
- Listen carefully to the customer's needs and ask relevant questions to understand their situation.
- Maintain a positive and empathetic attitude at all times, even in difficult situations.
- Constant training to provide the best customer support.
- Achieving group goals through cooperation between team members.
Customer Care Advisor (Spanish)
Jul 2019 - Jan 2020Teleperformance Colombia
- Answer calls from Spanish-speaking customers located in the United States and Canada.
- Resolve customer problems and requests in an effective manner.
- Provide accurate and up-to-date information about the company's products and services.
- Meet objectives and goals set by the company in terms of customer satisfaction, query resolution and response times.
- Use of English language software to manage customer interactions.
Portfolio
Take a look at some of my projects.
Contact
Feel free to reach me!
Email:
mianmo39@outlook.com
LinkedIn:
../miguelmorenods/
Location:
Bogota, Colombia